Your Privacy

We are committed to ensuring that your privacy is processed correctly and is protected.

You can be assured that all personal information will only be used in accordance with this privacy policy and the Data Protection Act.

Consent to be contacted

In making an enquiry on this website, you are consenting to Debt Guardians to contact you by phone, email or text message.

You may withdraw consent at any time by replying to an email, text message, by our contact form or by phoning us.

What We Collect

Data collected from this website

When you make an enquiry on this website; we collect the personal data you have entered.

We also collect data to help our marketing analysis such as campaign identifiers. This is stored alongside your personal data. We store the IP address of submitted enquiries, mainly to help us identify fake or duplicate enquiries.

Data collected to provide you with a service.

In order to assess your suitability for a debt solution and to provide you with such a solution, we need an accurate understanding of your financial situation. This may require you to inform us of your income, expenditure, domestic circumstances, and details of your debts.

How We Use Your Data

The personal data you supply to use is used to assess your suitability for a debt solution. Should you qualify for a solution we offer information about your financial situation may be shared (with your prior consent) with your creditors so they can all understand your situation.

We may refer your case to one of our business partners. This is only done with your prior explicit consent.

We may be required to share your data with law enforcement agencies and our regulators.

We may use your data for demographic profiling as part of marketing analysis. You have the right to request we cease this.

Review, correction, and deletion of your data

If you are concerned that the data we hold about you is incorrect, or if you would like your data removed from our records to please contact us and we will be happy to review, update or remove information as appropriate.

Requests will only be accepted in writing. Please write to us explaining what personal data you require.

There may be occasions where we are unable to delete your data due to our legal or regulatory obligations. We will discuss this with you if you request for your information to be deleted.

We will keep your information unless you ask us to remove it.

We take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Entering into an IVA

If you choose to enter an IVA which is accepted by your creditors, then details about you and your arrangement will be recorded on the Insolvency Register which is accessible public information held and maintained by the Insolvency Service. The information we share includes your name, gender, date of birth and address. We have a legal obligation to provide this information to the Insolvency Service who may also share the information with credit reference agencies.

How to contact us about your data

by post

Compliance Department,
Coppull Business Centre,
Mill Lane,

by phone

01257 793600

by Email

Please use contact form for initial email contact


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We may record incoming and outgoing telephone calls for training and monitoring purposes. At the start of a conversation, you will be asked to provide certain information in order for us to confirm your identity before any information is disclosed.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1 November 2020.